Refund Policy

Effective Date: 30-07-2025

At Elvantix, we are committed to providing high-quality AI automation services and solutions. We want you to be fully satisfied with your purchase. Please review our refund policy carefully.

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1. General Policy

Elvantix operates on a no-refund policy for all services and subscription plans once a payment is processed. By subscribing to or purchasing our services, you acknowledge and agree to this policy.

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2. Exceptions

Refunds may only be granted in the following limited cases:

• Duplicate Charges: If you are mistakenly charged more than once for the same service, we will refund the duplicate amount.
• Technical Errors: If our service was completely non-functional and our team could not resolve the issue within 14 days of being notified, you may request a refund.
• Unauthorized Transactions: If a payment was made without your consent and you notify us within 7 days of the transaction, we will investigate and refund if confirmed.

All refund requests are subject to verification and approval by our team.

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3. Subscription Cancellations

You may cancel your monthly or annual subscription at any time from your account dashboard or by contacting support.

• No partial refunds will be issued for unused time or services within an active billing cycle.
• Your service will continue until the end of the paid period.

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4. Enterprise & Custom Plans

Custom or enterprise packages signed under separate agreements may be subject to a different refund or cancellation policy as outlined in the agreement.

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5. How to Request a Refund

To request a refund under the exceptions stated above, please contact:

📧 billing@elvantix.com
📅 Within 7 days of the original payment date
📎 Include: Invoice number, email used, and reason for request

We aim to respond to all refund requests within 3 business days.

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6. Changes to This Policy

We reserve the right to update or change this refund policy at any time. The latest version will always be available on our website.